Tier 3

Performance

Tier 3 of the Scorecards tracks key indicators of operational and organizational effectiveness along five dimensions: (i) supporting clients to achieve development results; (ii) leading the global agenda; (iii) mobilization for development (MfD); (iv) improving the business model; and (v) ensuring adequate financial capacity. Where available and applicable, data are disaggregated for countries in fragile and conflict-affected situations (FCS). Tier 3 indicators either have an expected value to be achieve by FY23, or are monitored during the current Scorecards' cycle (FY19-23).

Data as of June 30, 2022; Fragile and conflict-affected situations (FCS) figures are based on the FY21 List of Fragile and Conflict-affected.

WBG is managing programs effectively towards outcomes

During the rapidly evolving environment, WBG operations remained focused on people’s well-being, with teams managing operations proactively and learning in real-time to adapt to changing global conditions and country needs.

World Bank Group
World Bank

Supporting Clients to Achieve Development Results

WBG | Development Impact and Effectiveness

Satisfactory outcomes of Country Partnership Frameworks (IEG rating) (%)

BASELINE 63 (FY15-18)
FCS 70
EXPECTED VALUE 70 (FY23)

Percent| FY19-22

Source
Definition

WBG | Development Impact and Effectiveness

Satisfactory outcomes of WBG operations (IEG rating) (as share of operations) - WB (%)

82.6

BASELINE 77 (FY15-17)
FCS 74.8
EXPECTED VALUE 75 (FY23)

Percent| FY19-21

Source
Definition

WBG | Development Impact and Effectiveness

Satisfactory outcomes of WBG operations (IEG rating) (as share of operations) - IFC (%)

BASELINE 50 (CY14-16)
FCS NA
EXPECTED VALUE improving trend

PERCENT| CY18-20

Source
Definition

WBG | Development Impact and Effectiveness

Satisfactory outcomes of WBG operations (IEG rating) (as share of operations) - MIGA (%)

BASELINE 64 (FY12-17)
FCS 67
EXPECTED VALUE monitored

PERCENT| FY16-21

Source
Definition

WBG | Development Impact and Effectiveness

IFC advisory services successful development effectiveness rating (IEG rating) (%)

BASELINE 49 (FY18)
FCS NA
EXPECTED VALUE improving trend

PERCENT| FY18-20

Source
Definition

WBG | Development Impact and Effectiveness

Stakeholder feedback on Bank Group effectiveness and impact on development results (scale 1-10)

7.1

BASELINE 6.5 (FY18)
FCS 7
EXPECTED VALUE 7 (FY23)

Scale: 1-10| FY22

Source
Definition

WBG | Development Impact and Effectiveness

Stakeholder feedback on Bank Group knowledge (scale 1-10)

7.2

BASELINE 6.9 (FY18)
FCS 7.2
EXPECTED VALUE 7 (FY23)

Scale: 1-10| FY22

Source
Definition

WBG | Development Impact and Effectiveness

Client feedback/satisfaction on Bank Group effectiveness and impact on results (scale 1-10)

7.6

BASELINE 6.9 (FY18)
FCS 7.5
EXPECTED VALUE 7 (FY23)

Scale: 1-10| FY22

Source
Definition

WBG | Performance and Quality

Satisfactory Bank Group performance for Country Partnership Frameworks (IEG rating) (%)

BASELINE 54 (FY15-18)
FCS 60
EXPECTED VALUE 75 (FY23)

Percent| FY19-22

Source
Definition

WBG | Performance and Quality

Advisory Services and Analytics (ASA) objectives accomplished (%)

BASELINE 93 (FY18)
FCS 91
EXPECTED VALUE 90 (FY23)

Percent| FY22

Source
Definition

WBG | Performance and Quality

Client feedback/satisfaction on IFC services including investment, advisory and upstream (% satisfied)

BASELINE 89/91 (FY18)
FCS 90
EXPECTED VALUE 85/85 (FY23)

Percent| FY22

Source
Definition

Leading Global Agenda

WBG | Leading global agenda

Share of climate-related financing in total commitments (%)

BASELINE 32 (FY18)
FCS 38
EXPECTED VALUE 35 (FY21-25)

Percent| FY22

Source
Definition

Mobilization for Development

WBG | Mobilization for development

Share of Country Partnership Frameworks (CPFs) that have at least one joint objective in the results matrix (%)

100

BASELINE 100 (FY18)
FCS 100
EXPECTED VALUE 100 (FY23)

Percent| FY22

Source
Definition

WBG | Mobilization for development

Staff perception of Bank Group collaboration (%)

BASELINE 39 (FY18)
FCS NA
EXPECTED VALUE 50 (FY23)

Percent| FY22

Source
Definition

WBG | Private Investments

Private direct mobilization by Bank Group operations/transactions (US$ billion)

13.1

BASELINE 13.0
FCS 1.0
EXPECTED VALUE monitored

US $BILLION| FY22

Source
Definition

WBG | Private Investments

Total private mobilization of Bank Group -supported operations/transactions (US$ billion)

33.1

BASELINE 33.4 (FY18)
FCS 3.15
EXPECTED VALUE monitored

US $BILLION| FY22

Source
Definition

Improving Business Model

WBG | Managing talent

Engagement Index (%)

BASELINE 76 (FY18)
FCS NA
EXPECTED VALUE 80 (FY23)

Percent| FY22

Source
Definition

WBG | Managing talent

Staff diversity (index)

0.88

BASELINE 0.85 (FY18)
FCS NA
EXPECTED VALUE 1.00 (FY23)

Index| FY22

Source
Definition

WBG | Managing talent

Inclusion index (%)

BASELINE 62 (FY18)
FCS NA
EXPECTED VALUE 70 (FY23)

Percent| FY22

Source
Definition

Ensuring Adequate Financial Capacity

WBG | Financial Sustainability

Total revenue (US$ billion)

8.7

BASELINE 9.1 (FY18)
FCS NA
EXPECTED VALUE monitored

US $BILLION| FY22

Source
Definition

WBG | Financial Sustainability

Average annual growth of Bank Group business revenue (%)

-4

BASELINE 7.0 (FY18)
FCS NA
EXPECTED VALUE >5% (FY19-24)

Percent| FY22

Source
Definition

Supporting Clients to Achieve Development Results

WB | Development Impact and Effectiveness

Satisfactory outcomes of Bank operations (IEG rating) (as share of operations) (%)

82.6

BASELINE 77 (FY15-17)
FCS 74.8
EXPECTED VALUE 75 (FY23)

Percent| FY19-21

Source
Definition

WB | Development Impact and Effectiveness

Satisfactory outcomes of Bank operations (IEG rating) (as share of commitments) (%)

87.1

BASELINE 87 (FY15-17)
FCS 78.2
EXPECTED VALUE 80 (FY23)

Percent | FY19-21

Source
Definition

WB | Development Impact and Effectiveness

Client feedback on Bank effectiveness and impact on results (scale 1-10)

7.7

BASELINE 7.0 (FY18)
FCS 7.6
EXPECTED VALUE 7 (FY23)

Scale: 1-10 | FY22

Source
Definition

WB | Performance and Quality

Satisfactory Bank performance – i) at entry (IEG rating) (%)

BASELINE 77 (FY15-17)
FCS 86
EXPECTED VALUE 80 (FY23)

Percent | FY19-21

Source
Definition

WB | Performance and Quality

Satisfactory Bank performance – ii) during supervision (IEG rating) (%)

BASELINE 89 (FY15-17)
FCS 88
EXPECTED VALUE 80 (FY23)

Percent | FY19-21

Source
Definition

WB | Performance and Quality

ASA objectives accomplished (client rating) (%)

BASELINE 93 (FY18)
FCS 91
EXPECTED VALUE 90 (FY23)

Percent | FY22

Source
Definition

WB | Performance and Quality

Global expertise embedded in ASA (client rating) (%)

BASELINE 95 (FY18)
FCS 85
EXPECTED VALUE 90 (FY23)

Percent | FY22

Source
Definition

WB | Performance and Quality

Volume of Reimbursable Advisory Services (US$ million)

BASELINE 103 (FY18)
FCS 0.21
EXPECTED VALUE monitored

US $MILLION| FY22

Source
Definition

Leading Global Agenda

WB | Leading Global Agenda

Share of climate-related financing in total commitments (%)

BASELINE 33 (FY18)
FCS 41
EXPECTED VALUE 35 (FY21 - 25)

Percent | FY22

Source
Definition

WB | Leading Global Agenda

Share of climate-related financing in total commitments - IBRD (%)

BASELINE 39 (FY18)
FCS NA
EXPECTED VALUE 30 (FY20 - 23)

Percent| FY22

Source
Definition

WB | Leading Global Agenda

Share of adaptation co-benefits over total climate co-benefits in IDA and IBRD supported operations (%)

BASELINE NA
FCS NA
EXPECTED VALUE 50 (FY23)

Percent| FY22

Source
Definition

WB | Leading Global Agenda

Projects that demonstrate a results chain by linking gender gaps identified in analysis to specific actions tracked in results framework (%)

BASELINE 54 (FY18)
FCS 96
EXPECTED VALUE 60 (FY23)

Percent | FY22

Source
Definition

WB | Leading Global Agenda

Projects that demonstrate a results chain by linking gender gaps identified in analysis to specific actions tracked in results framework - IBRD (%)

BASELINE 51 (FY18)
FCS NA
EXPECTED VALUE 55 (FY23)

Percent | FY22

Source
Definition

WB | Leading Global Agenda

Facetime days (change in % since last FY)

194,810
(23%)

BASELINE 189,083 (10%) (FY18)
FCS NA
EXPECTED VALUE monitored

Days| FY22

Source
Definition

Mobilization for Development

WB | Mobilization for development

Private direct mobilization by Bank operations (US$ billion)

BASELINE 1.9 (FY18)
FCS 0
EXPECTED VALUE monitored

US $BILLION| FY22

Source
Definition

WB | Mobilization for development

Total private capital mobilization (PCM) of Bank-supported operations (US$ billion)

4.7

BASELINE 3.7 (FY18)
FCS 0.4
EXPECTED VALUE monitored

US $BILLION| FY22

Source
Definition

WB | Mobilization for development

Total private capital mobilization ratio of IBRD-supported operations (%)

8.9

BASELINE 10.7 (FY18)
FCS NA
EXPECTED VALUE 25 (avg FY19-30)

Percent | FY22

Source
Definition

Improving Business Model

WB | Improving the business model

Projects with beneficiary feedback indicator at design (%)

BASELINE 95 (FY18)
FCS 97
EXPECTED VALUE 100 (FY23)

Percent | FY22

Source
Definition

WB | Improving the business model

Quality of M&E in operations (IEG rating) (%)

61.2

BASELINE 49 (FY15-17)
FCS 61.7
EXPECTED VALUE 60 (FY23)

Percent| FY19-21

Source
Definition

WB | Improving the business model

Proactivity index (index)

82.3

BASELINE 77 (FY18)
FCS 81.5
EXPECTED VALUE 80 (FY23)

Index | FY22

Source
Definition

WB | Improving the business model

Client feedback on Bank responsiveness and staff accessibility (scale 1-10)

7.3

BASELINE 6.8 (FY18)
FCS 7
EXPECTED VALUE 7 (FY23)

Scale: 1-10 | FY22

Source
Definition

WB | Improving the business model

Disbursement ratio (%)

BASELINE 20 (FY18)
FCS 20.9
EXPECTED VALUE 20 (FY23)

Percent | FY22

Source
Definition

WB | Improving the business model

Engagement index (%)

BASELINE 79 (FY18)
FCS NA
EXPECTED VALUE 80 (FY23)

Percent | FY22

Source
Definition

WB | Improving the business model

Staff diversity (index)

0.89

BASELINE 0.86 (FY18)
FCS NA
EXPECTED VALUE 1 (FY23)

Index | FY22

Source
Definition

WB | Improving the business model

Inclusion index (%)

BASELINE 63 (FY18)
FCS NA
EXPECTED VALUE 70 (FY23)

Percent | FY22

Source
Definition

Ensuring Adequate Financial Capacity

WB | Financial Sustainability

IBRD maximum loan exposure (US$ billion)

252

BASELINE 218 (FY18)
FCS NA
EXPECTED VALUE positive growth

US $BILLION| FY22

Source
Definition

WB | Financial Sustainability

Total revenue (US$ billion)

6.5

BASELINE 5.6 (FY18)
FCS NA
EXPECTED VALUE monitored

US $BILLION| FY22

Source
Definition

WB | Financial Sustainability

Average annual growth of IBRD business revenue (%)

BASELINE 16 (FY18)
FCS NA
EXPECTED VALUE >5 (FY23)

Percent | FY22

Source
Definition

WB | Financial Sustainability

Average annual growth of IDA business revenue (%)

-0.3

BASELINE 27 (FY18)
FCS NA
EXPECTED VALUE monitored

Percent | FY22

Source
Definition

WB | Strategic Alignment & Budget Efficiency

IBRD Budget Anchor (%)

BASELINE 88 (FY18)
FCS NA
EXPECTED VALUE <100 (FY23)

Percent | FY22

Source
Definition

WB | Strategic Alignment & Budget Efficiency

IDA Budget Anchor (%)

BASELINE 102 (FY18)
FCS NA
EXPECTED VALUE <100 (FY23)

Percent | FY22

Source
Definition

WB | Strategic Alignment & Budget Efficiency

Operational units share of unit budgets (%)

BASELINE 58 (FY18)
FCS NA
EXPECTED VALUE monitored

Percent | FY22

Source
Definition

WB | Strategic Alignment & Budget Efficiency

Bank budget to portfolio volume ratio (IBRD + IDA) (%)

BASELINE 11 (FY18)
FCS NA
EXPECTED VALUE monitored

Percent | FY22

Source
Definition