Digital Services​

Reliable and responsive digital services, whether from the public or private sector, help people more efficiently get the information they need.

Aligns with
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Client Context

State of online e-government service provision

Scope and quality of online services as measured by the United Nations' Online Service Index (OSI).

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World Bank Group Results

Millions of people using digitally enabled services

Includes new digitally delivered services as well as enhancements to existing digitally delivered services (i.e., those delivered through digital technologies such as internet, cloud computing, AI, etc.), provided by the public or private sector. 
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